Refund Policy

We want you to feel good about every purchase you make from Anchor Co Group. This policy explains how refunds work across each of our divisions: Anchor Co (faith content at anchorco.io), Anchor Co AI (chatbot platform at anchorcoai.com), and Anchor Co Construction.

Anchor Co Faith — digital products and subscriptions

We offer a 30-day money-back guarantee on faith-content subscriptions and digital downloads (devotionals, prayer guides, audio products). If the product isn’t a fit for you for any reason, email us within 30 days of purchase and we’ll refund you in full.

For monthly or annual subscriptions, you can cancel at any time from your customer portal. After 30 days, we don’t prorate partial months — you’ll keep access through the end of the current billing period and won’t be charged again.

Anchor Co AI — chatbot subscriptions

New Anchor Co AI subscribers get a 30-day money-back guarantee on their first paid month or year. If the product doesn’t work for your business, email us within 30 days for a full refund.

After the 30-day window:

• Monthly plans — cancel anytime; you keep access through the end of the billing period.
• Annual plans — we offer a prorated refund for unused months minus a 10% restocking fee, at our discretion, when cancellation is requested in writing.
• Usage overages (extra messages, additional bots) are non-refundable once consumed.

Anchor Co Construction — services and quotes

For construction services (fill dirt, hauling, site work):

• Before work begins — deposits are fully refundable up until materials are loaded or equipment is dispatched.
• After work begins— refunds are evaluated case by case based on completed work, materials delivered, and any cancellation costs we’ve incurred.
• Completed work— once fill dirt is delivered or a job is finished, payment is non-refundable. If you’re unhappy with the result, contact us within 7 days and we’ll work with you to make it right.

How to request a refund

Email support@anchorcogroup.com with:

• The email address used at checkout
• The order or invoice number (from your receipt)
• A short note about why you’re requesting the refund

We respond within two business days. Approved refunds are issued to the original payment method through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

Chargebacks

If you have a billing concern, please contact us before disputing a charge with your bank. We can almost always resolve issues faster directly. Disputes filed without a prior email to our support team may result in account suspension while the dispute is reviewed.

Questions

Anything unclear? Reach out before you buy and we’ll help.

Visit our support page or email support@anchorcogroup.com.